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FAQ's

How long have we rented in Bansko?
We have rented our Chalets for over 10 years now.  We have had many guests who have had a happy trip.

How do we book?
Check the availability and complete the form to confirm details.  Please contact us to ask any questions.  We will respond to you.

Payment?
We require a 10% deposit initially, the remaining total is to be paid 30 days before arrival. We can take payment via bank transfer in GBP, Euro, Leva or PayPal (5% fee for paypal payments).  Last minute bookings may be able to pay on arrival.

Damage deposit?
There is a 100 Euro/GBP or 200 Leva deposit required to pay when you arrive in Bansko.  You will get this back when you check out, assuming there is no damage.

How far are the Chalets from the Gondola?
Our Chalets are no more than a 10 minute walk to the Gondola.  The walk takes you past the local shops and bars, so you can get some supplies for the day.  You can also have a beer or four on the way home!

How far are the Chalets from the local shops and restaurants?
The local shops and restaurant are very close.  Everything you need is a short walk away, the old part of town is also a 10 minute walk away.  You would be based in a great location - look at the map on the contact us page.

Check in - Check out times?
Official check-in time is 2pm.  Check-out time is 10am.  There is flexibility, but depends if there are guests in the chalets before or after your arrival/departure.  Please ask.

What is the minimum stay?
The minimum stay varies, it is usually 4-5 nights or will be a minimum charge.

Can we offer discounts?
We can offer discounts on longer stays over 7 nights, please contact us to enquire.

Do you provide bedding and towels or any extras?
All bedding and towels are provided, we also provide tea and coffee and a small amount of wood for an initial fire or two.  You can buy additional wood via our management company and we can arrange this before you arrive.

Is there WiFi?
We provide free Wifi and access to Netflix

Kitchen Facilities?
There are full cooking facilities for 6 people

Bedrooms?
Each chalet has 2 large bedrooms sleeping a total of 4 people.  Chalet Tomba and Mosta can sleep 6 people with use of the sofa bed in the living room

Bathrooms?
Each chalet has 2 bathrooms.  There is a main bathroom with a shower and toilet, the second bathroom has a toilet and sink.

Heating?
There is a log fire in the living room, also individual heaters in each room.  The heaters can be adjusted so each room has its own temperature.

Is there parking?
There are a few parking spaces which can be used.  Unfortunately the spaces can not be reserved, they are used on a first come first served basis.

Help and support?
We have a management company in Bansko that will help in case of any problems.  We can also give you help with any bookings, ski hire, transfers etc.